The North Memorial Health system employs more than 5,000 Team Members at two hospitals and 25 clinics across the greater Minneapolis – St. Paul area. Serving more than 55,000 customers monthly, their mission is “empowering our customers to achieve their best health.” With a strong focus on the patient experience, their annual Team Member survey indicated that there were opportunities for improvement in the Team Member experience, particularly in the area of recognition.
With little to no educational materials or appreciation tools available to Team Members, it was agreed upon that the best approach was a one-stop recognition website. The website is accessible to all North Memorial Health Team Members and includes three areas of focus: education, best practices and recognition tools. We called it Recognition Central.